Chatbots on Your Website: 24/7 Customer Support and Automated Lead Collection
Discover how chatbots can streamline customer communication around the clock. Explore practical benefits and implementation strategies.
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2026-10-09
Solution example AI & Bots
Leads to managers in Telegram: who took it, who called, what was lost
Every request from the website, ads and marketplaces arrives in the team's Telegram as a card with buttons. A manager takes it in one tap, the bot reminds if nobody reacts, and the owner gets a daily summary.
- Client
- Typical client: a service company with 2–10 managers
- Timeline
- 1–2 weeks
- Year
- 2026
New lead · website
Anna · +48 512 *** *** · office network setup for 8 people
Bot · 15 min later
Nobody has taken this lead yet
TakeCalledDeal
< 1 min
from form to the team
15 min
until the reminder
1–2 wks
to launch
This is a solution example: it shows how we would build it for a typical client. The figures are targets we agree on before the work starts, not results of a specific client.
Before and after
BeforeAfter
Where leads arriveBefore Email, forms, ad accountsAfter One group in Telegram
Who handles a leadBefore Whoever notices firstAfter The one who pressed “Take”
Forgotten leadsBefore Found out by accidentAfter Reminder after 15 minutes
Report for the ownerBefore Asked by phoneAfter Summary every evening
The problem
Requests arrive by email, from website forms and ads. Managers see them at different times, two people sometimes call the same client, and some requests are never answered — nobody can tell which.
How we solve it
- 01Website forms, Facebook and Google lead ads, OLX and email are collected into one stream
- 02A card in the team group: name, phone, request, source — and buttons Take, Called, Deal, Rejected
- 03The one who presses Take becomes responsible; others see it immediately, no double calls
- 04If nobody takes a lead within 15 minutes, the bot reminds the group, then the owner
- 05The client gets an automatic “we've received your request” message
- 06An evening summary: how many leads, from where, how many taken and how fast; an export to a table or CRM
How it works
In
Website formsFacebook · Google AdsOLX · e-mailLeads bot
Card, owner, reminders
Result
Team group in TelegramDaily summaryTable or CRMHow the work goes
- 12–3 days
Sources
Connecting forms, ad accounts, OLX and the mailbox.
- 23–5 days
Bot
Cards, buttons, reminder rules and the message to the client.
- 31–2 days
Reports
Evening summary and export to a table or your CRM.
What the client gets
- Every request has an owner and a status
- Clients are called while they are still waiting, not the next day
- The owner sees which channel brings requests and who works them
Technologies
- Telegram Bot API
- Laravel
- Meta Lead Ads
- Google Ads lead forms
- OLX Partner API
- Google Sheets / CRM API
Related services
What we need from you
Everything else is on us. You see progress after each stage and pay after accepting it.
- Access to the website forms and ad accounts
- A list of managers who receive leads
- Rules: who gets which leads and when to remind
Want the same for your business?
Describe the task in your own words. We'll reply with questions or a plan and name the price and deadline before we start.
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