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Our project Security

Replies stopped landing in spam: mail-tester 9/10 → 10/10

Gmail put our replies to clients into spam. We found three causes in the mail chain and fixed them in a day.

Client
TanSecure · our own infrastructure
Timeline
1 day
Year
2026
mail-check tansecure.com
  • $ mail-check tansecure.com
  • SPF ✓ pass
  • DKIM ✗ missing → ✓ signed (s=mail)
  • PTR ✗ mismatch → ✓ matches HELO
  • Relay ✗ open for gmail.com → ✓ closed
  • DMARC ✓ p=quarantine
  • mail-tester: 9/10 → 10/10

10/10

mail-tester score

3

root causes found

1 day

from diagnosis to fix

The problem

Outgoing mail went through Proxmox Mail Gateway and a mail server, and everything looked configured — yet Gmail marked our replies as spam. Clients simply didn't see our offers.

What we did
  1. 01Traced the full path of a letter: application → Proxmox Mail Gateway → mail server → internet
  2. 02Created a DKIM key, published it in DNS and restarted the signing service so it actually signs
  3. 03Set the PTR (reverse DNS) of the server IP to match the mail server name
  4. 04Configured the gateway's smarthost and removed a foreign domain from relay domains — the gateway had been accepting outside mail for gmail.com
  5. 05Checked the result with mail-tester using a real text email, not an empty test
Result
  • Every outgoing email is signed with DKIM
  • SPF, DKIM, DMARC and PTR are consistent with each other
  • A hole that let the gateway accept other people's mail is closed

Technologies

  • Proxmox Mail Gateway
  • docker-mailserver
  • OpenDKIM
  • Cloudflare DNS
  • Hetzner Cloud

Related services

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