Data Deletion Instructions

These instructions explain how to ask TanSecure to delete your personal data. This includes data we received when you contacted us through the Website, by email, or through Facebook, Instagram, Telegram or other platforms. In force from 12 October 2026.

1. Who handles your request

TANSECURE spółka z ograniczoną odpowiedzialnością, ul. Wielicka 42 lok. B3, 30-552 Kraków, Poland, KRS 0001148378, NIP 6772520369, operating under the TanSecure brand.

2. How to request deletion

Send a request in any of these ways:

• by email to [email protected] with the subject "Data deletion";
• by writing to us in the chat on the Website;
• by post to the address above.

Please include:

• the email address, phone number or username (for example, on Facebook, Instagram or Telegram) through which you contacted us or which is linked to your account;
• whether you want all of your data deleted or only part of it.

To protect you, we may ask you to confirm that the request comes from you, for example by replying from the address linked to the data. We do not ask for identity documents unless it is really necessary.

3. Conversations on Facebook Messenger or Instagram

We do not offer sign-in with Facebook. If you wrote to us via Facebook Messenger or Instagram, include in your request the name of your profile on that platform so we can find the conversation. Deleting a conversation in the Messenger or Instagram app removes it only on your side; to have it deleted on our side and in our systems, send us a request as described above.

4. What happens next

• We confirm receipt of the request.
• We delete the data, or inform you why we cannot, within one month of receiving the request (Article 12(3) GDPR). In complex cases this period may be extended by two months; we will let you know.
• We delete the data from active systems. Copies in backups are overwritten as backups rotate, no later than within 90 days.
• We confirm the deletion by email or in the same channel you used.

5. Data we may need to keep

We may keep some data for as long as the law requires or allows, even after a deletion request:

• invoices and accounting documents: 5 years from the end of the year in which the tax obligation arose;
• data needed to establish, pursue or defend claims, until the limitation period expires;
• a record of the request itself and how it was handled, as proof that we fulfilled our obligations.

6. If you are not satisfied

You have the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland, or with the supervisory authority of your country of residence. More information about your rights is in the Privacy Policy.

7. Deleting your client panel account

You can delete your account in the panel settings or by writing to [email protected]. Within 30 days we delete your tasks, messages and files. An unused bonus expires with the account. We keep invoices and the data described in section 5.