Terms of Service

These Terms of Service set out the rules for using the tansecure.com website and the services provided electronically through it, as required by the Polish Act of 18 July 2002 on the provision of services by electronic means. They also set out the general rules for ordering IT services from TanSecure. In force from 12 October 2026.

1. Service provider

The website and the services are provided by:
TANSECURE spółka z ograniczoną odpowiedzialnością
ul. Wielicka 42 lok. B3, 30-552 Kraków, Poland
entered in the Register of Entrepreneurs of the National Court Register (KRS) kept by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the KRS, under KRS number 0001148378
NIP (tax ID): 6772520369, REGON: 540616094
share capital: PLN 10,000.00
email: [email protected], phone: +48 574 114 301

TanSecure is the brand under which the company provides IT services (the "Company", "we").

2. Definitions

• Website: tansecure.com together with its subpages and language versions.
• User: anyone who uses the Website.
• Client: a person or organisation that orders IT services from the Company.
• Consumer: a natural person who concludes a contract with us that is not directly related to their business or professional activity.
• Sole trader with consumer rights: a natural person running a business who concludes a contract directly related to that business but not of a professional nature for them, in particular in light of the business activity codes (PKD) they have registered.
• IT services: the paid services described on the Website, such as building websites and online shops, automation and CRM, chatbots and AI solutions, SEO, email and data security, and IT support.

3. Electronic services available on the Website

Through the Website we provide the following services free of charge:

• browsing the content of the Website (service descriptions, portfolio, blog);
• the contact form and the request forms on the service pages;
• the chat window for direct contact with our team;
• the domain check tool (a basic check of the email and security configuration of a domain);
• access to the client panel, for Users who have an account.

The contract for an electronic service is concluded when the User starts using it (for example, opens the Website or sends a form) and ends when the User stops using it. An account in the client panel can be closed at any time by writing to [email protected].

4. Technical requirements

To use the Website you need a device with internet access and a current version of a common browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled. Forms and the chat also need an active email address or phone number if you want us to reply outside the chat. Using the internet carries general risks, such as malware or unauthorised access to data; we use HTTPS encryption and other safeguards to limit them.

5. User obligations

The User must not provide content that is unlawful, offensive or infringes the rights of others, must not send spam, and must not interfere with the operation of the Website (including through automated mass requests, attacks or attempts to bypass security measures). We may block access for a User who seriously breaches these rules.

6. Ordering IT services

• Prices and offers on the Website are information and an invitation to talk, not an offer within the meaning of the Polish Civil Code. Every project starts with a free consultation, after which we prepare an individual quote with the scope, price and deadline.
• The contract is concluded when the Client accepts the quote in writing or by email (documentary form), or by signing a separate contract. If a separate contract is signed, its terms take precedence over these Terms of Service.
• Prices are given either as a fixed project price or as an hourly rate. Prices for business Clients are net prices to which VAT is added at the applicable rate. Prices for Consumers are gross prices, including VAT.
• Promotional prices are valid for the period and under the conditions stated next to them.
• Payment is made by bank transfer on the basis of an invoice, within the deadline stated on it, unless agreed otherwise.

7. Complaints

Complaints about the Website or about IT services can be sent to [email protected] or by post to the address of our registered office. Please describe the problem, say what you expect us to do, and give your contact details. We respond within 14 days of receiving the complaint. Consumers and sole traders with consumer rights retain all their statutory rights, including those relating to the conformity of digital content and services with the contract.

8. Right of withdrawal (Consumers and sole traders with consumer rights)

A Consumer, or a sole trader with consumer rights, who concludes a contract at a distance (for example, by email) may withdraw from it within 14 days without giving a reason. The period runs from the date the contract is concluded. To withdraw, send a clear statement to [email protected] or to our postal address, for example:

"I hereby withdraw from the contract for the provision of the following service: … concluded on … Name: … Address: … Date: …"

If, at your express request, we start providing the service before the withdrawal period ends, and you then withdraw, you pay for the part of the service provided up to that point. You lose the right of withdrawal once the service has been fully performed with your express consent, if you were told before we started that you would lose the right once the service was complete. We refund payments within 14 days of receiving the withdrawal statement, using the same payment method, unless you agree to another.

A Consumer may use out-of-court methods of handling complaints and claims, for example the help of the municipal or district consumer ombudsman, or the Voivodeship Inspectorate of Trade Inspection (WIIH).

9. Liability

Towards business Clients, our liability under an IT services contract is limited to the fee paid for the given service, and does not cover lost profits, unless the damage was caused intentionally. This limitation does not apply to Consumers or sole traders with consumer rights, whose rights are governed by mandatory law. Further information on the content of the Website is in the Disclaimer.

10. Intellectual property

The content of the Website (texts, graphics, logos, code) is protected by copyright and belongs to the Company or is used under licence. Copying it beyond the limits of fair use requires our consent. The rights to work created for a Client are transferred in accordance with the contract, as a rule once payment has been made in full.

11. Personal data

The rules for processing personal data are described in the Privacy Policy, and the use of browser storage is described in the Cookie Policy.

12. Final provisions

• These Terms of Service are governed by Polish law. A Consumer keeps the protection granted by the mandatory provisions of the law of the country where they habitually reside.
• Disputes with business Clients are resolved by the court with jurisdiction over the Company's registered office. Disputes with Consumers are resolved by the court with jurisdiction under the general rules.
• We may change these Terms of Service for important reasons (changes in the law, in the services or in technical matters). Changes do not affect contracts already concluded. We publish the new version on this page with its effective date.
• The Terms of Service are available in Polish, English, Ukrainian, German, Romanian, Bulgarian, Czech, Slovak and Hungarian. In case of discrepancies, the Polish version prevails.

13. Tasks, prices and the account bonus

• Registered users can file tasks in the client panel. Filing a task and our first reply are free. A contract for the work is concluded only when the Client accepts our estimate (hours × hourly rate, and the deadline).
• Prices are net. Consumers, Polish companies and companies without an EU VAT number pay 23% VAT on top. EU companies with a valid VAT number pay the net price under the reverse charge. Companies outside the EU pay the net price.
• Every new Client receives a one-time bonus on the account balance. Its amount is shown in the client panel and depends on the language of registration. One bonus is granted per Client; addresses on one company domain count as one Client.
• The bonus is valid only for tasks filed in the client panel. It can cover up to 50% of the net price of a task for 6 months from registration (we remind you by email before it ends). It appears on the invoice as a discount, and VAT is calculated on the amount after the discount. It does not apply to email protection plans. Any amount unused by that date expires without compensation.
• The bonus is not money: it cannot be withdrawn, transferred or refunded.
• We may decline a task outside our scope. We may cancel a bonus obtained through abuse, such as multiple accounts of one Client.

Detailed bonus rules: Account bonus rules.