How Can CRM Features Boost Your Team's Productivity?
Exploring how CRM features can significantly enhance your team's productivity by optimizing workflows and improving customer interactions.
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2026-09-01
Solution example AI & Bots
A shop inside Telegram: catalogue, cart and payment without leaving the chat
Customers browse the catalogue, add to cart and pay in the bot; the order arrives to the team with the address and delivery time.
- Client
- Typical client: flower or food delivery shop
- Timeline
- 1–3 weeks
- Year
- 2026
Customer
Same bouquet as last Friday, please
Shop bot
Spring bouquet M · delivery today 16–18 · pay now?
PayChangeCancel
1
tap to repeat an order
24/7
orders and payments
1–3 wks
to launch
This is a solution example: it shows how we would build it for a typical client. The figures are targets we agree on before the work starts, not results of a specific client.
Before and after
BeforeAfter
OrderingBefore Free text in a chatAfter Catalogue and cart in the bot
PaymentBefore Details sent by handAfter Paid in the chat
Regular customersBefore Manager searches historyAfter “Repeat” in one tap
The problem
Regular customers order by writing “the same as last time” in a chat. Managers search history, calculate totals and send payment details by hand.
How we solve it
- 01Catalogue with photos and prices from the store or a table
- 02Cart, delivery time slot and address in the chat
- 03Online payment inside Telegram or a payment link
- 04“Repeat last order” in one tap; status messages to the customer
How it works
In
Product catalogueCustomers in TelegramShop bot
Catalogue, cart, payment
Result
Paid orders to the teamStatus messagesHow the work goes
- 12–3 days
Catalogue
Products, prices, delivery zones and slots.
- 21–2 weeks
Bot
Cart, payment, repeat order and team notifications.
- 32–3 days
Launch
Test orders and an invitation to regular customers.
What the client gets
- Orders come complete and paid
- Regular customers reorder in seconds
- Managers stop retyping orders from chats
Technologies
- Telegram Bot API
- Telegram Payments / Stripe / LiqPay
- Laravel
- Store API
Related services
What we need from you
Everything else is on us. You see progress after each stage and pay after accepting it.
- Products with photos and prices
- A payment provider account
- Delivery zones and time slots
Want the same for your business?
Describe the task in your own words. We'll reply with questions or a plan and name the price and deadline before we start.
More cases
All cases →OLX.pl · Marek
Dzień dobry, ile kosztuje konfiguracja poczty firmowej dla 5 osób?
AI draft
Dzień dobry! Konfiguracja poczty dla 5 osób z SPF, DKIM i DMARC zajmuje 1–2 dni. Podam dokładną cenę po krótkim audycie domeny — jaka to domena?
✅✏️🔄🚫
Our project AI & Bots
AI inbox: OLX chats and email answered from one Telegram group
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8channels in one chat
Read the caseVisitor · /pl/security
Ile kosztuje konfiguracja DKIM i DMARC?
Vitalii · TanSecure
Teraz 49 zł/h netto zamiast 70 zł — do końca 2026. Zwykle od 1 dnia roboczego. Ile domen?
Our project AI & Bots
Live chat on the website: a real answer from Telegram in seconds
A visitor writes on tansecure.com, about 5 seconds later the team gets a card with an AI draft, and the approved reply appears in the visitor's chat window.
≈5 sfrom message to card
Read the casedrafts check
- pl sklep internetowy ✗ 12 000 zł → ✓ 49 zł/h zamiast 70
- uk інтернет-магазин ✓ від 12 000 грн
- de online shop ✓ 11 €/h instead of 16 €
- model: gpt-4o-mini → gpt-4.1-mini
Our project AI & Bots
An AI that knows our prices in three markets — and doesn't mix currencies
A catalogue of 218 services built from our 227 ads, prices given only for the client's own market, and the promotional rate always shown with the regular one.
218services in the catalogue
Read the case
