How Can CRM Features Boost Your Team's Productivity?
Exploring how CRM features can significantly enhance your team's productivity by optimizing workflows and improving customer interactions.
Read article
2026-09-01
Solution example AI & Bots
“Price in DM” answered instantly: Instagram comments and messages handled
Under every post people ask for the price. The assistant replies in direct messages with the price and a link, collects contacts and passes warm leads to the team.
- Client
- Typical client: brand with 20 000 followers
- Timeline
- 1–2 weeks
- Year
- 2026
Comment · @anna
cena? 😍
Direct message
Hi Anna! The set is 189 zł, delivery 1–2 days. Here's the link — shall I reserve one?
YesLater
1 min
to answer “price?”
24/7
comments and DMs
warm
leads to the team only
This is a solution example: it shows how we would build it for a typical client. The figures are targets we agree on before the work starts, not results of a specific client.
Before and after
BeforeAfter
“Price?” commentsBefore Answered hours laterAfter DM within a minute
Team's timeBefore Same answer a hundred timesAfter Only warm leads
ContactsBefore Lost in commentsAfter Collected and passed on
The problem
Hundreds of “price?” comments after each post. Answers come hours later, and most people never come back.
How we solve it
- 01Keywords in comments trigger a direct message with price and link
- 02Typical DM questions answered from the knowledge base
- 03Contact collected when the client is ready to order
- 04Warm leads and complaints go to a person in Telegram
How it works
In
Instagram commentsDirect messagesInstagram assistant
Prices and links from the knowledge base
Result
Answers in DMLeads in TelegramHow the work goes
- 12 days
Knowledge base
Products, prices, links and typical questions.
- 21 week
Assistant
Comment triggers, DM answers and handover to the team.
- 3from a few days
Meta approval
App Review for messaging permissions, then launch.
What the client gets
- Every “price?” gets an answer within a minute
- The team talks only to people ready to buy
- Comments section stays clean of unanswered questions
Technologies
- Instagram Messaging API
- Meta Graph API
- OpenAI
- Telegram Bot API
Related services
What we need from you
Everything else is on us. You see progress after each stage and pay after accepting it.
- An Instagram business account linked to a Facebook page
- Products, prices and links
- Company verification in Meta (we guide you)
Want the same for your business?
Describe the task in your own words. We'll reply with questions or a plan and name the price and deadline before we start.
More cases
All cases →OLX.pl · Marek
Dzień dobry, ile kosztuje konfiguracja poczty firmowej dla 5 osób?
AI draft
Dzień dobry! Konfiguracja poczty dla 5 osób z SPF, DKIM i DMARC zajmuje 1–2 dni. Podam dokładną cenę po krótkim audycie domeny — jaka to domena?
✅✏️🔄🚫
Our project AI & Bots
AI inbox: OLX chats and email answered from one Telegram group
Messages from OLX.ua, OLX.pl, three mailboxes, the website chat, Telegram and Messenger arrive as cards with a reply drafted by AI. One tap sends it — nothing goes out without a person.
8channels in one chat
Read the caseVisitor · /pl/security
Ile kosztuje konfiguracja DKIM i DMARC?
Vitalii · TanSecure
Teraz 49 zł/h netto zamiast 70 zł — do końca 2026. Zwykle od 1 dnia roboczego. Ile domen?
Our project AI & Bots
Live chat on the website: a real answer from Telegram in seconds
A visitor writes on tansecure.com, about 5 seconds later the team gets a card with an AI draft, and the approved reply appears in the visitor's chat window.
≈5 sfrom message to card
Read the casedrafts check
- pl sklep internetowy ✗ 12 000 zł → ✓ 49 zł/h zamiast 70
- uk інтернет-магазин ✓ від 12 000 грн
- de online shop ✓ 11 €/h instead of 16 €
- model: gpt-4o-mini → gpt-4.1-mini
Our project AI & Bots
An AI that knows our prices in three markets — and doesn't mix currencies
A catalogue of 218 services built from our 227 ads, prices given only for the client's own market, and the promotional rate always shown with the regular one.
218services in the catalogue
Read the case
